If you are running a SaaS or consulting business which relies on your prospective customers to fill out a contact form on your website in order to try your product or service you know that about 97% of people who visit your site end up leaving without filling the contact form. Some spend a LOT of time on your site and still do not fill out the contact form. This may feel frustarating, you want them to contact you, you want to chat with them and figure out what they’re thinking.
I’ve gotten many inquiries from companies I advise and consult about the best way to go after the 97% that leave your site without contacting you. Below are the four approaches I use to go after the people who visit and do not fill out a contact form, these have worked best for me. Ready? Lets roll.
1. Use a Website Caller ID To Unmask Visitors And Email Them
This hands on approach is a good fit for companies which are selling a product or service costing at least a few hundred bucks a month (this is not a good fit if you’re selling a product that is a $15/mo). Here are the steps I take:
1. Figure out the name of company visiting your site
There are a LOT of websites which unmask anonymous web visitors, the one I like to use is VisiStat. This tool is pretty good at determining company name from IP address for every visitor who comes to your site who is browsing the web from their office. Once you install it and run it on the site for a while you will get a report such as this one below where you can see the name of the company visiting your site:
2. Find a Contact at the Company
Now that you know the company name, do a search for the company on LinkedIn to see who you might know there. It’s interesting to just look at the list of people who work at the company as well. As you look through this list you are trying to figure out who the right person is to contact at the company, which one of these gals or guys might find your product or service interesting, which one of these folks might have been on your site.
3. Figure Out Their Email and Reach Out
Once you know who the person is it’s time to compose an email and reach out. The emails I send are pretty simple. I typically say that I noticed a spike in traffic from their site to mine, I checked out what they do and it sounds like there is some overlap in how both of us are trying changing the world. I tell them that I am reaching out to chat with someone at their company, ask for their feedback about my product or service and hear more about what they do. My emails are usually three sentences long.
To guess their email address I use SellHack, the tools hooks right into LinkedIn and gives you the correct email address for the person you’re trying to reach out to. All you need to do is click the “Hack In” button on the profile after you install the plugin:
If SellHack is not working I would use Toofr to guess the email. Another tool you could use for this approach is Data.com where you can specify what type of contacts you’d like to find in a specific company such as “Marketing Execs at Intel” and they will give you a list of names and emails.
That’s all for this one, it’s an ongoing process so you’ll be doing this daily or at least every few days. This could get repetitive so I’ve seen folks build scripts to automate this process. This above is just a quick and dirty way to do this.
2. Use a Chat or Survey Feedback Tool On Your Site
There are a lot of tools out there which let you install a live chat or feedback feature on your site. You might have seen these pop up in the lower right hand corner, sometimes it’s a live chat, sometimes it’s a survey question which directs you to a page based on how you answer:
On average for the companies I’ve worked with I’ve seen conversion rates jump by 5%-10% by adding these types of tools to the site.
I’d say test these tools out for a week or two, record the conversions you were able to get while using them and then reassess to see if the time and money you’re putting into these tools is worth it.
3. Use Retargeting
Retargeting has been the default solution many folks use these days to get folks who did not sign up the first time on their site to sign up later. It works by dropping a pixel on your visitors computer and showing them banner ads on all the sites they visit after yours until they sign up.
This works well and I’ve done this myself with AdRoll, ReTargeter, and Google. The main issue here is that you need to drop a pixel on a large group of site visitors to get started and from my personal experience you could blow through a lot of cash without a lot of conversions very fast with this approach. Be sure to have a good formula in place and monitor your conversions very closely when you do retargeting.
4. Conversion Optimization Tools
There are of course about a million tools out there to help you optimize conversion on your website and build the best landing pages. Some of the tools which have helped me improve conversions are below. Before using these tools I usually sit down and define what exactly I’d like to accomplish with these and the specific end result I want to achive. It’s very easy to squander tons of time and money on these tools without much outcome. That said if you have a specific goal in mind these will prove useful in driving conversions:
KISSMetrics – helps you understand why your visitors are not converting, where they are getting stuck.
UnBounce – helps you build highest converting landing pages for your site.
Optimizely – A/B Testing that is actually pretty simple to do.
And that’s a wrap! Questions, comments, issues – just holla! I’m here.